In these general conditions of sale, SAS WAKAÏ, which operates under the banner, will be designated Wakaï barge-hotel. Reservations, deposits and payments: The reservation will become effective upon receipt of a deposit 30% of the amount of the trip. This deposit must be transferred within 7 (seven) days of receipt by the customer of the travel data (cost, date, availability) on the following account:
Payment of the balance: Payment of the balance of 70% of the cruise must be received no later than 90 (four-
ninety) days prior to the cruise departure date on the same account. If payment is not received by this date, SAS WAKAÏ reserves the right to cancel the reservation and retain the deposit as
compensation, unless otherwise agreed with the customer.
For 7-day and 6-night cruises.
The cost of the cruise includes:
- Welcome and return transfers from / to the nearest town, Agen and Bordeaux being accepted
as the most distant points from Mas d´Agenais and Castets respectively.
- 7 days and 6 nights in a guest room at the quay.
SAS WAKAÏ with a capital of 10 000 €, 1262 Chemin de Micouleau 47250 Sainte Gemme Martaillac – France Tel. +33 (0) 6 84 48 76 79
RCS Agen 812 081 404 – Siret 812 081 404 00012 – VAT N °: FR 81 812 081 404
Meals from dinner on Saturday evening to breakfast on Friday morning, including meals on board
or at the restaurant depending on the formula chosen: half board, full board or all
Drinks, alcoholic or not:
– during meals (water, sodas, 1⁄4 of wine per person, tea, coffee) for the half formulas
board and full board,
– all day for the all-inclusive formula.
All the excursions planned in the program.
The use of electric bicycles.
The use of the Nordic bath.
The cost of the cruise does not include:
- Transport to get to / or leave from / meeting point of transfers as defined
- Cancellation or interruption insurance (strongly recommended), or other
- Personal expenses.
- Optional tips shared by the crew at the end of the cruise (recommended rate: 5% of
For cruises of shorter duration or itineraries in « Gite navigant » formula, the information
are communicated during the establishment of each program.
Cancellation of passengers: Cancellation of the cruise must be received in writing. Cancellation fees
are calculated as follows:
- Cancellation more than 90 days before the day of departure of the cruise: the deposit is not
Cancellation between 0 and 90 days from the date of departure: the full price of the cruise is retained,
except specific agreement with the customer.
Cancellation by Wakaï: In the event of cancellation of the cruise by SAS WAKAÏ, a date
alternative will be offered to the customer. Otherwise the company will refund the full price already paid.
In the event of force majeure, SAS WAKAÏ reserves the right to make any necessary changes,
such as the itinerary, the date of the cruise (see previous clause) or the meeting points for
transfers. This type of change will be brought to the attention of customers as soon as possible. The type
event likely to lead to such a decision is for example: technical closure of the Canal
from Garonne to navigation, blocking of locks, flooding, unemployment of the Canal, lack of water in the
Canal, technical breakdown on Wakaï, staff strike, natural disaster, etc.
Smoking: for the good health of other passengers and crew, smoking is only
allowed outside the barge and on the deck.
Liability: passengers are held responsible for any loss or breakage caused by themselves
during the cruise (including loss of bicycle) and it is then the Customer’s Responsibility to
replace or refund the lost or broken item. SAS WAKAÏ will not be held responsible in the event of
injury, damage, inconvenience or expense caused by a subcontractor of the company during the
cruise. Booking a cruise implies that the passenger is in good general health and
can participate in this type of trip.
Insurance: SAS WAKAÏ is insured for any category of damage that each
passenger in the course of the cruise. Any dispute will be submitted to the Courts within the jurisdiction of
Court of First Instance of Agen.